Careers - RESOLVE

RESOLVE takes a broad view of diversity, recognizing that our differences – whether visible or not – contribute to strength. We are also conscious of gaps in our own composition, and we are resolute in our commitment to actively and intentionally cultivating an environment where equal opportunities for employment, advancement, and influence are available to all.

We currently have the following open positions:

Chief Financial and Enterprise Officer
Program Associate, Partnership to Reuse, Refill, Replace Single-Use Packaging (PR3)
Administrative and Financial Coordinator

Scroll down to read more about these open positions.

Position: Chief Financial and Enterprise Officer (PDF )
Location: Washington, DC; applicants in other locations may be considered
Post Date: May 11, 2023

RESOLVE is a vibrant, growing, international non-profit organization with affiliated for-profit social enterprises and several fiscal sponsorships.

At RESOLVE, we forge sustainable solutions to critical social, health, and environmental challenges by creating innovative partnerships where they are least likely and most needed. We are a team of collaborative leaders, mediators, policy experts, strategists, scientists, and facilitators. As a nonpartisan, nongovernmental organization (NGO), we work across sectors, borders, and political lines to engage with business, government, foundations, NGOs, and community leaders.

We work on local, regional, national, and international projects. Our projects focus on healthy communities, conservation, and sustainable resources.

Our mission-aligned, for-profit subsidiary, RESOLVE Enterprises, is a platform for social enterprises (e.g., Regeneration, and Nightjar) that align with and support our mission. Our affiliated partner organizations are RESOLVE Canada and RESOLVE Africa. This position works across all these entities.

Our website says, “We RESOLVE to… be open and curious, challenge ourselves and others, tackle challenges head-on, [and] create solutions.” Our values include integrity, mutual respect, leadership, innovation, teamwork, diversity, perseverance, results, and balance. We are looking for someone motivated by our mission who embraces our values, loves to learn, and shares our passion for social, environmental, and economic sustainability.

Chief Financial and Enterprise Officer Role

RESOLVE is seeking a Chief Financial and Enterprise Officer (CFEO) with strong financial management and planning experience and an entrepreneurial streak to lead finance and operations for our non-profits and social enterprises.

The CFEO is responsible for three areas: 1) finance, 2) operations, including human resources and IT, and 3) social enterprise development.

The position oversees the infrastructure and systems needed to support our financial and operational success, including supporting future growth. They develop and execute financial strategies to maintain and improve RESOVLE’s financial health. They work in accordance with generally accepted accounting principles and best practices.

The CFEO reports to and works in partnership with the CEO. They engage directly with the Board of Trustees on the audit and financial analysis and reports, work closely with program and functional directors, and provide strategic leadership to – and financial management of – our social enterprises.

The position combines a traditional Chief Financial Officer role with that of a Chief Enterprise Officer who works to help structure, support, secure funding for, and manage commercial operations for RESOLVE Enterprises and our social enterprises. Therefore, the position requires both financial oversight and planning experience, as well as demonstrated success in supporting entrepreneurial activity.

The position will, in addition to overseeing/managing operations in Washington, DC, provide operations and financial guidance and direction for RESOLVE's global operations. Currently this includes offices/teams/individuals in Canada, Sierra Leone, Europe, and the Democratic Republic of Congo.

Key Duties and Responsibilities

1. Audit, Systems, and Controls

Establish and manage accounting control systems and internal audits, ensuring the accurate and timely production of accounting information and financial reports.
Ensure all related entities, whether non-profits or social enterprises, have effective internal controls and reporting systems, and that appropriate separations exist between the entities.
Develop and recommend financial policies to management.
Recommend an independent auditor for the annual audit, oversee audit engagement, and serve as the primary audit liaison to ensure the audit is completed in an efficient and timely manner.
Ensure up-to-date country, state or province, and local registrations, and compliance with all tax and related filings.

2. Financial Strategy and Planning, Operations, and Reporting

Oversee, manage, and where needed design day-to-day accounting and financial operations including a system to meet the current and anticipated needs of programs and enterprises.
Manage the billing, accounts receivable, and accounts payable functions; approve the monthly financial close and statements for all entities.
Oversee the banking activities across the entities; actively managing cash flow; manage the relationship with investment advisors and make recommendations to the CEO and/or board on investment strategy and planning.
Monitor, analyze, and present financial reports for the organization, its programs, function, and enterprises.
Lead annual and long-term financial planning efforts and develop annual budgets for RESOLVE and its affiliates and enterprises.
Develop and manage systems for program budget planning and reporting. Support program and enterprise directors in this area, including developing plans and budgets for new, proposed, or expanded programs, services, and enterprises.
Oversee and review the preparation of financial reports required by funders; ensure systems are capable of efficiently producing donor and investor reports at a program and project level.
Manage the negotiation and execution of contracts and other agreements with funding sources, vendors, and service providers.

3. Operations, HR, IT, and Administration

Oversee all operations functions and staff.
Identify and manage HR, IT, and other administrative consultants.
Manage the liability insurance program, including ongoing risk analysis across all activities.
Review the efficiency/effectiveness of employee benefit programs, seeking approaches that are aligned with values, goals, and financial capacity and are cost efficient, with adequate quality.
Manage key decisions regarding health insurance and other benefits; oversee the annual renewal/open enrollment process and vendor relationships.
Monitor changes in legal, regulatory, and administrative environments; implement changes in the procedures needed to maintain compliance.
Ensure program and operations staff have the systems and tools to effectively manage and engage in contracts and agreements.
Recruit and manage subtenants in the headquarters Hub in Washington DC; oversee lease agreements and relationships, including those with building management.
Oversee fiscal sponsorship strategy and systems.
Oversee and update the organizational technology strategy.
Maintain and where needed develop policies and procedures, including those related to finance, operations, human resources, and IT.
Develop leadership relationships with the Board, directors, and managers.
Represent RESOLVE and its entities on financial, operations, and related issues to external stakeholders, funders, investors, and key partners.

4. Enterprise

Implement or develop systems, procedures, and tools that support enterprise development.
Provide strategic support, systems, and tools that support development of business models and plans, product development, share structures and agreements, etc.
Develop a business model and growth plan for RESOLVE Enterprises, including the potential for themed affinity funds.
Serve as senior business and financial advisor to the enterprise boards.

5. Operations Budget and Revenue

Prepare an annual budget for RESOLVE’s financial, operations, and enterprise support functions, including revenue.
Manage and expand revenue and asset creation for operations based on resources from fiscal sponsorships, enterprise service fees, equity and revenue from enterprise ownership, advisory services, and the RESOLVE Hub (i.e., sublease and partnership fees).
Advise programs on revenue development opportunities and strategies.
Work with CEO and board leadership to strengthen pro-bono support in a range of areas, both programmatic and business/operations.

6. Governance and Ethics

Ensure sound, ethical governance procedures that are documented and followed.
Oversee the system for governance recordkeeping (internal) and government registrations and tax filings (external).
Ensure governance meetings are well-organized and supported.
Work with the CEO and Board of Trustees to maintain and strengthen governance networks.
Keep current on best practices for NGOs and social enterprises; maintain and utilize networks that can advise programs and enterprises, especially in areas where governance and ethics are evolving.

Authority, Reporting, and Relationships

The CFEO reports to the CEO and works closely with the Board of Trustees and other members of our governance network. This position supervises the Controller, the Financial and Operations Coordinator, and consultants (where expertise is outsourced, e.g., IT and human resources). This individual works with director-level staff in RESOLVE and its entities and has decision-making authority in areas related to financial planning and operations.

The successful candidate will create and foster respectful and effective working relationships and ensure team members work in the same manner.

Ethics and Values

The successful candidate will maintain the highest ethical standards in their work and their relationships, communicate honestly and respectfully, be responsive to colleagues, stakeholders, and partners, and reflect our values and goals regarding diversity, equity, and inclusion.

Inclusion is fundamental to our mission. In all our work, we strive to promote respectful engagement across diverse perspectives and backgrounds. Our record demonstrates that a diversity of voices – and inclusion of those who have often been excluded – helps us advance equitable and sustained solutions to critical social, health, and environmental challenges.

We take a broad view of diversity, recognizing that our differences – whether visible or not – contribute to strength. We are resolute in our commitment to actively and intentionally cultivating an environment where equal opportunities for employment, advancement, and influence are available to all.

Requirements

We are seeking a CFEO who is a strategic business leader across the RESOLVE family. They will embrace a hands-on role, given our size. They will work to expand our capacity and help develop, promote, and resource new ideas, including enterprises.

The position requires the following:

Proven experience as CFO, finance officer, or related role
In-depth knowledge of NGO finance and operations policies and practices; experience working with international organizations
Knowledge of data and information analysis and forecasting methods, including but not limited to annual budgets
Ability to work with a hybrid revenue model—government contracts (US and other governments), grants and donations, and investments (including those that are program-related)
Experience working with external audit firms
Understanding of and experience with accounting software
Experience with human resources management
Ability to develop business models and plans
BSc/BA in accounting, finance, or related field is required, with a preference for MSc/MBA or equivalent experience; a CPA is not required but may be beneficial
Proficient in the use of MS Office and project management software

We’re looking for these characteristics:

An interest in our mission
Strong leadership and organizational skills
An analytical mind that is comfortable engaging with curiosity, assessing risk and opportunity, and making recommendations for approaches that meet a variety of needs and interests
Ability to strategize and solve problems
An interest in proving the potential of blending the mission-driven work of NGOs and social enterprises
Excellent communication and interpersonal skills

An ideal candidate will have senior financial management experience in an NGO coupled with experience with start-ups or social enterprises. Candidates from the corporate sector who can quickly learn about the NGO sector are also encouraged.

To Apply

Please email your resume and cover letter to cfeo@resolve.ngo. All inquiries and applications will be treated in confidence.

RESOLVE is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us at cfeo@resolve.ngo.

Position: Program Associate, Partnership to Reuse, Refill, Replace Single-Use Packaging (PR3) (PDF)
Location: Washington, DC; applicants in other locations may be considered
Program: Healthy Communities
Supervisor: Senior Program Manager, Healthy Communities
Post Date: February 24, 2023

RESOLVE’s Public-Private Partnership to Reuse, Refill and Replace Single-Use Packaging (PR3) is hiring a Program Associate, seeking highly-organized, motivated applicants passionate about plastic and packaging reduction and systems change.

PR3’s mission is to enable and accelerate the alignment and scaling of reuse systems around the world. Over three years, drawing on input from across the value chain, PR3 created system design standards meant to align returnable packaging –regardless of producer– with shared infrastructure for collection, washing, and transport. Standardized systems and infrastructure will help transform the current landscape of disconnected, small-scale, reuse programs and pilots into full-scale, interoperable public-private systems. Through this work, PR3 has become a hub for solutions in the global plastic reduction and reusable packaging systems space.

PR3 is now embedding these standards into emerging reuse systems around the world. We are also launching a multi-year, multi-stakeholder process to accredit PR3 standards through the American National Standards Institute (ANSI) and International Organization on Standardisation (ISO).

The Program Associate will be an integral member of PR3’s team. The Program Associate will be responsible for day-to-day support tasks as directed by PR3’s Project Manager and Directors including, work planning, scheduling, grant tracking, and project research, among other tasks. One of their primary roles will be to support shepherding of PR3’s standards-setting process, which will involve coordinating multiple workgroups, careful document control, and regular public notices. RESOLVE staff are expected to learn, follow, and support RESOLVE’s administrative processes, including those for invoicing, contracting, budgeting, program reporting, and website maintenance.

Key Responsibilities

Become well versed in PR3’s Reusable Packaging System Design Standard and RESOLVE’s Standards Development and Maintenance Program.
Under the supervision of PR3’s Project Manager, lead organization of workgroup meetings, partner calls, events, and other logistical coordination.
Track and support integration of input provided on PR3’s standards by panel members, ensuring adherence to RESOLVE’s Standards Development and Maintenance Program.
Assist with the drafting and organizing of program materials, such as concept notes, work plans, outreach documents, partner agreements, etc. Conduct research to support development of program materials.
Support the team in maintaining strong relationships and clear communications with project partners.
Track grant/contract requirements and deadlines.
Support travel and event arrangements and reimbursements for PR3 staff.
Participate as a core member of the PR3 steering team. This includes joining weekly planning calls, member meetings, work group calls, and other project meetings, as needed.
Support RESOLVE with other program, administrative, and organizational roles, as needed.

Competencies and Characteristics

Excellent organizational skills.
Experience with project coordination, including creating/using project management tools.
Strong written and verbal communication skills, an ability to produce high quality, substantive written documents on schedule.
Willingness to take the initiative to develop more effective and efficient systems and processes.
Enjoys working as part of a team, sharing successes, and collaboratively owning and addressing challenges.
Interest in reuse, circular economy, and packaging reduction.
Willingness to respond to a sometimes-irregular work schedule, due to the nature of RESOLVE’s projects and the time zones and needs of our partners. Candidates will typically have a regular set schedule; however, RESOLVE’s programs are deadline driven, and schedules can be influenced by external events, urgent needs, and travel.
RESOLVE’s values include integrity, mutual respect, leadership, innovation, teamwork, diversity, perseverance, results, and balance. We are looking for someone who embraces our values, loves to learn, shares our passion for social, environmental, and economic sustainability, and helps to strengthen our business and program planning.

Qualifications

Applicants must have a bachelor’s degree. 1-2 years of project coordination or administrative experience or educational equivalent preferred.

Commitment and Compensation

This is a fulltime position. The pay range for this position is dependent on location. For an employee based in Washington, D.C., the current salary range is $46,000 - $55,000, with specific placement in the range depending on qualifications, experience, and demonstrated skillset.

Inclusion

Inclusion is fundamental to RESOLVE’s mission. In all our work, we strive to promote respectful engagement across diverse perspectives and backgrounds. Our 45+ year record demonstrates that diversity of voices – and inclusion of those who have often been excluded – drives innovation and development of lasting and equitable solutions to critical social, health, and environmental challenges.

RESOLVE takes a broad view of diversity, recognizing that our differences – whether visible or not – contribute to strength. We are resolute in our commitment to actively and intentionally cultivating an environment where equal opportunities for employment, advancement, and influence are available to all.

To Apply

Please email your resume and cover letter to jobs@resolve.ngo. All inquiries and applications will be treated in confidence.

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Position: Administrative and Financial Coordinator (PDF )
Post Date: May 5, 2023
Applications will be accepted until the position is filled.

RESOLVE is a vibrant, growing, international non-profit organization with affiliated for-profit social enterprise subsidiaries and several fiscal sponsorships.

At RESOLVE, we forge sustainable solutions to critical social, health, and environmental challenges by creating innovative partnerships where they are least likely and most needed. We are a team of collaborative leaders, mediators, policy experts, strategists, scientists, and facilitators. We bring a unique combination of expertise to our work: mediation and process design, solutions-focused strategies and programs, and a capacity to create and launch self-sustaining social enterprises. As a nonpartisan, nongovernmental organization (NGO), we work across sectors, borders, and political lines to engage with business, government, foundations, NGOs, and community leaders.

We are based in Washington, D.C., and work on local, regional, national, and international projects. Our projects focus on healthy communities, conservation, and sustainable resources.

Our work also spans for-profit subsidiaries (e.g., RESOLVE Enterprises, Regeneration, and WildTech) as well as our international partner organizations, RESOLVE Canada and RESOLVE Africa. This position works across all of these entities.

Our website says, “We RESOLVE to… be open and curious, challenge ourselves and others, tackle challenges head-on, [and] create solutions.” Our values include integrity, mutual respect, leadership, innovation, teamwork, diversity, perseverance, results, and balance. We are looking for someone who embraces our values, loves to learn, and shares our passion for social, environmental, and economic sustainability.

Position Description

The Administrative and Financial Coordinator is an essential role in RESOLVE’s Washington, DC office and across the family of RESOLVE organizations and enterprises. In our small, growing, international organization, responsibilities range from coordinating office operations to bookkeeping and reporting to administrative trouble-shooting. An interest in RESOLVE’s programs and services will enable this person to thrive in the role and bring value to our mission-focused work.

Key Duties and Responsibilities

Finance and Reporting

Utilize and create effective tracking and management systems, follow up on open issues, and carry tasks through to successful completion.
Process transactions in the invoicing cycle, including tracking invoice submission dates, creating and sending invoices, and supporting documentation and A/R management.
Process invoices for payment in bill.com (accounts payable processing).
Complete account reconciliations, such as bank reconciliations, accounts receivable, accounts payable, and other balance sheet accounts.
Classify, enter, and reconcile credit card expenses, monthly.
Support the month-end close process.
Set up new contracts (projects) in the accounting system.
Work with program teams to prepare project and program financial reports.
Disburse and reconcile petty cash.
Deposit checks via remote deposit.
Ensure project codes are mapped as needed to copiers, phones, etc., and that reports are run monthly for appropriate billing.

Administration

Respond to inquiries via email or telephone while providing relevant information and/or routing to appropriate staff.
Ensure all office supplies are ordered, received, maintained, tracked, and delivered.
Ensure that all incoming office mail/packages are received, opened, and distributed, and outgoing mail/packages are delivered promptly; follow finance department procedures for all incoming checks and outgoing checks.
Maintain and manage office administration vendor service and relationships.
Maintain the corporate files for RESOLVE (non-profit organization), RESOLVE Enterprises (impact enterprise) and for-profit, social impact subsidiaries and partners, and any related entities.
Support meetings and conferences held at RESOLVE’s offices, including coordinating catering orders and assisting with copying and printing.
Serve as the primary point of contact with RESOLVE’s external IT firm, troubleshooting when needed
Perform other duties as assigned.

Office and Technology

Coordinate and support RESOLVE’s shared Washington DC office, including office use by partners office partner agreements, and the recruitment and onboarding of office partners.
Interface and troubleshoot with subtenants.
Manage service and hardware subscriptions, including Teams, Zoom, Adobe Connect, Dropbox, etc.
Coordinate kitchen cleaning schedule and participate as necessary to ensure consistent coverage.
Manage staff security FOBs.
Maintain and manage conference room reservations and technology needs.
Serve as point of contact with building management.
Coordinate office maintenance and request repairs from building management and outside vendors.
Coordinate office equipment needs and maintain copiers, telephones, printers, and furniture.

Human Resources

Support onboarding of new employees, annual benefits open enrollment, and other HR activities.
Provide office orientation to all new hires and provide them with all necessary employee materials, such as business cards and keys/fobs/codes.

Programs and Communications

Coordinate and maintain the organizational and general areas of the RESOLVE website.
Monitor general information requests via the RESOLVE website (e.g., info@resolv.org) and direct inquiries to the appropriate staff person, or respond directly when appropriate.
Work with program teams to compile general information packets to respond to external inquiries; maintain a library of relevant materials.

Governance

Provide administrative, recordkeeping, and planning support to the Board of Trustees.
Support the onboarding of new members of the Board and other advisory groups.
Provide administrative support to the President and Board Chair on governance and related issues.
Ethics and Values

The successful candidate will maintain the highest ethical standards in their work and their relationships, communicate honestly and respectfully with all, be responsive to colleagues, stakeholders, and partners, and reflect RESOLVE’s values and goals regarding diversity, equity, and inclusion.

Inclusion is fundamental to RESOLVE’s mission. In all our work, we strive to promote respectful engagement across diverse perspectives and backgrounds. Our 40+ year record demonstrates that diversity of voices – and inclusion of those who have often been excluded – drives innovation and development of lasting and equitable solutions to critical social, health, and environmental challenges.

RESOLVE takes a broad view of diversity, recognizing that our differences – whether visible or not – contribute to strength. We are resolute in our commitment to actively and intentionally cultivating an environment where equal opportunities for employment, advancement, and influence are available to all.

Requirements

We are seeking candidates with attention to detail and a focus on accuracy and quality work products. With a wide variety of diverse tasks, priorities can shift; therefore, planning and project management experience are essential, coupled with an ability to adjust, shift focus, and reprioritize as necessary. The position requires adherence to established procedures and places a value on problem-solving where new approaches, procedures, and systems can result in improvements. Strong interpersonal skills will help the Coordinator navigate and support interactions across staff, consultants, partners, and our broader networks. With work across human resources, finance, and governance, the position requires strict confidentiality and discretion.

The position requires the following:

A bachelor’s degree and a minimum of 2-3 years of related experience. Overall equivalent experience will also be considered.
Familiarity with accounting and administrative procedures
Experience with the accounting software Intacct, QuickBooks, and bill.com is (preferred)
Strong Excel and database skills with a demonstrated proficiency in other Office products (Windows, Microsoft Word,PowerPoint, and Outlook)
Experience with and an interest in IT solutions will be an asset

Commitment and Compensation

This is a full-time position based in Washington, D.C. The pay range for this role is $48,000 to $62,000, with specific placement in the range dependent upon qualifications, experience, and demonstrated skillset.

To Apply

Please email your resume and cover letter to jobs@resolve.ngo. All inquiries and applications will be treated in confidence.

RESOLVE is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. RESOLVE is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us at jobs@resolve.ngo.